At Summit Capital Limited, we are committed to providing excellent service and maintaining transparent and professional relationships with our clients. If you are unhappy with any part of our process, please let us know — we take all feedback and complaints seriously and will work to resolve your concerns promptly.

Step 1: Talk to Us

The quickest way to resolve a concern is to contact us directly.

You can reach us by:

• Email: accounts@summitcapital.nz

• Post: Suite 8, 99 Mana Esplanade, Porirua 5026

Please include all relevant details, including your best contact information and a brief summary of your complaint.

Step 2: Internal Review

We will acknowledge your complaint within 2 working days and aim to resolve it as quickly as possible, in most cases within 10 business days.

If the matter is more complex or requires further investigation, we will keep you informed of our progress and aim to resolve it within 20 business days.

Step 3: Resolution Not Satisfactory?

If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to Financial Services Complaints Ltd (FSCL).

FSCL is an independent external ombudsman and dispute resolution service approved by the Minister of Consumer Affairs under the Financial Service Providers(Registration and Dispute Resolution) Act 2008.

This service is free of charge to you.

You can contact FSCL by:

• Phone: 0800 347 257

• Email: complaints@fscl.org.nz

• Website: www.fscl.org.nz

• Post: PO Box 5967, Wellington 6140